Call Center Agent
06-02-2021 14:07:42
Job Type : Full Time
Salary: Unspecified
Key Skills : Customer Service, Telephone Handling, Telephone Etiquette
Experience : Fresher
Ajman
Company Profile
A leading advertising company located in Ajman
Job Description
- Answer calls to address customer needs, complaints, or other issues with products or services.
- Meet or exceed call center metrics while providing excellent customer service.
- Follow all company policies and procedures.
- Handle customer inquiries.
- Process forms, orders, and applications.
- Complete call reports as necessary and update in the CRM.
- Maintain a record of comments, inquiries, complaints, and actions taken.
- Perform other duties as assigned.
Requirements
- Exceptional customer service skills.
- Strong understanding of company products, services, and policies.
- Proficiency with CRM software and strong typing skills.
- Strong time management skills.
- Fluency in English and Arabic.
- Female candidates can only apply.
- Freshers may apply.
Qualifications
- Diploma / Bachelor's Degree in any field.